Technical Monitoring Operator (MN4DA) (w/m/d)
Festanstellung, Berufserfahren - Timișoara- Responsibility for operating and owning the MN4DA Log Management service (Technical Service Owner)
- Close collaboration with the existing monitoring team (MN4DCM)
- Contributing to a shared team responsible for delivering both services coordinated
- Service-oriented and operational leadership
- Responsibility for the optimization and operation of open-source-based monitoring and observability solutions in sophisticated, modern IT infrastructures
- Continuously assess and refine monitoring configurations to optimize system performance, reduce downtime, and improve visibility of infrastructure and application status
- Customization of functions according to customer requirements
- Configuration of status and performance measurements as well as customized dashboards, reports and alarms
- Troubleshooting and performance optimization with server and application experts to solve problems and improve monitored IT systems
- Processing of incoming emails and tickets in relation to incidents, changes and tasks
- Participation in on-call duty outside office hours for prio 1&2 service incidents in the IT monitoring systems for which you are responsible
- Degree in computer science, information technology or a related field or comparable training with professional experience
- Knowledge and practical experience with monitoring & observability solutions, as well as log management tools; ideally with open-source-based tools such as Nagios, Icinga, Checkmk, Prometheus, Kubernetes, Docker, Jupyter, PostgreSQL, Opensearch-Stack, Graylog, Django,React-SPA w. TypeScript, MapLibre for Map visualization, ECharts for diagrams/charts and TailwindCSS as Design System
- Knowledge of customizing and extending dashboards, alert rules, reporting, and integrations
- Linux Admin knowledge
- Good understanding of IT infrastructures (cloud, on-premise, virtual machines, containers, microservices) and their monitoring + logging
- Good knowledge of Standard ITIL processes and tools, ideally experienced Service Now user
- High degree of independent and self-reliant work
- English skills (written and oral); German skills appreciated
- Modern workplaces and equipment
- Flexible working hours and extensive home office regulations
- Dynamic company development
- Comprehensive training and further education opportunities
- Collaborative and supportive team culture with a strong focus on knowledge sharing and professional growth
- Additional annual leave days beyond the statutory entitlemen
ÜBER UNS
Manage Now ist ein führender IT-Service- und Managed Services Provider für Unternehmen und öffentliche Institutionen, die ihre IT strategisch weiterentwickeln und gleichzeitig stabil betreiben wollen. Mit über 50 Jahren kombinierter IT- und Projekterfahrung übernehmen wir Verantwortung für komplexe IT-Landschaften. Dabei verbinden wir Consulting, Betrieb und Transformation in einem integrierten Ansatz und schaffen so die Grundlage für eine IT, die zuverlässig funktioniert und gleichzeitig steuerbar bleibt. Unser integriertes Portfolio reicht von Sovereign Cloud und Hybrid- und Multi-Cloud über SAP und Application Management bis hin zu Security und modernen Arbeitsumgebungen und schafft die Grundlage für eine IT, die zuverlässig funktioniert und gleichzeitig steuerbar bleibt. Unternehmen entscheiden dabei selbst, wie viel Verantwortung sie abgeben wollen, vom einzelnen Service bis zur vollständigen End-to-End-Betriebsverantwortung.